PRIVACY POLICY

DIA HOME, UAB (hereinafter – the “Company”) values and protects your privacy; therefore, in this Privacy Policy (hereinafter – the “Policy”), we clearly and unambiguously set out the principles of information collection and use applied in the Company’s activities and on the website http://www.diahome.eu (hereinafter – the “Website”), as well as other information about the Company’s provisions and principles ensuring the protection of personal data.

The terms “You”, “Your” and “visitor” refer to an entity, individual, company or organization using our Website or otherwise providing us with personal data. The terms “we” and “our” refer to DIA HOME, UAB, a company established under the laws of the Republic of Lithuania, as well as its subsidiaries, branches and representative offices.

This Policy applies when you visit the Company’s Website, when you directly provide your data to the Company, when we receive data related to you from state authorities or other sources, and for the purpose of properly fulfilling contractual obligations to which you are a party. This Policy is also intended to inform you about other personal data processing operations carried out by the Company and the main provisions intended to ensure your privacy.

Personal data are processed in accordance with Regulation (EU) No. 2016/679 (General Data Protection Regulation), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, other applicable legal acts, and instructions of supervisory authorities.

This Policy does not apply to any third-party websites or applications that you may find through our Website, including those that may be related to our services. Before clicking on any links, you should review the terms and privacy policies of third-party websites and applications.

Please read this Policy carefully and, if you have any questions, contact us by email at info@diahome.eu. We will assume that all visitors of this Website have carefully read this Policy and agree with its content. If you do not agree with this Policy or any part of it, please do not use our Website.

1. PERSONAL DATA WE COLLECT AND PROCESS

The Company collects and processes the following categories of personal data:

• Login data provided when creating an account on the Website: Name, Surname, Email address, Phone number.

• Data required for service provision: order data and similar information.

• Other information: mobile device type, device settings, visitor coordinates, survey data and other data provided by the visitor, and similar information.

2. LEGAL GROUNDS FOR COLLECTING YOUR PERSONAL DATA

The Company may collect your personal data only on lawful grounds specified in legal acts. These include the legal basis of contract conclusion and performance, when you enter into a service agreement or other contract with the Company, contact the Company regarding relevant matters, or visit the Company’s Website. The Company’s legitimate interests may also serve as a basis for data processing, for example, when the Company assesses creditworthiness or manages and/or recovers debts.

Your consent is another basis on which the Company may process personal data. The Company may also process your personal data in order to comply with legal obligations (to meet the requirements of legal acts, respond to lawful requests of state or municipal authorities, etc.) or on other lawful grounds established by legal acts.

3. DATA COLLECTED ON THE COMPANY’S WEBSITE

When you visit our Website or contact us via other electronic communication channels, the Company may also automatically collect your personal data.

Collected data about Website visitors are responsibly protected against loss, unauthorized use, and alteration. The premises where the collected data are stored are physically protected to prevent access or use by unauthorized persons. In addition, the database storing Website visitor data is protected against unauthorized access through computer networks.

4. PERSONAL DATA PROCESSING ACTIVITIES

To ensure transparency and responsible personal data processing, we inform you that the Company processes personal data for the following purposes:

• to fulfill visitor orders;

• to identify the visitor;

• to create an account;

• to ensure Website security.

By providing your personal data to the Company, you confirm and voluntarily agree that the Company may manage and process your personal data in accordance with this Privacy Policy, applicable laws, and other regulatory legal acts.

5. PERSONAL DATA PROCESSING AND COOPERATION WITH THIRD PARTIES

The Company may provide personal data to data processors who perform certain tasks and provide services to the Company. The Company does not allow any suppliers or third parties to use your personal data for any other purpose and requires them to implement appropriate personal data protection measures.

Personal data may be transferred to the following categories of third parties:

• intermediaries who process data for the purpose of concluding and administering contracts with clients and partners;

• information technology companies and individuals who process data to ensure the development, improvement, and maintenance of information systems.

The Company may also disclose your personal data to third parties:

• where required by law, court judgments, rulings, orders, or other lawful requirements of law enforcement authorities;

• in response to lawful requests of state authorities, as well as to ensure national security and law enforcement requirements;

• in connection with the sale, transfer, merger, bankruptcy, restructuring, or other reorganization of the business;

• to protect the rights, legitimate interests, or property of the Company or third parties;

• to protect the privacy rights of other persons.

6. COOKIES

A cookie is a small text file that a website stores on your computer or mobile device when you visit it. Cookies stored on your device ensure the functionality of our Website and help recognize you when you revisit it.

Most browsers store cookies unless you refuse them or change your browser settings.

The following cookies may be used on our Website:

• Necessary cookies – required for the normal operation of our Website. These include cookies that allow storing information you enter during a browsing session and enable access to secure areas of the Website. Without these cookies, the Website cannot function properly or some features may not work.

• Functional cookies – improve the functionality of the Website by remembering visitor preferences (e.g., currency or language settings). These cookies do not track your behavior on other websites.

• Analytical and statistical cookies – help determine whether a visitor has previously visited the Website. These cookies allow us to recognize and count Website users and understand how they navigate the Website. They also help improve products, features, and services, identify frequently visited pages, and detect Website performance issues.

• Marketing cookies – used to display advertisements that are more relevant to your interests or to limit the number of times the same advertisement is shown. These cookies are also used to measure the effectiveness of advertising campaigns.

More information on how to delete cookies and other useful information related to cookies can be found at http://www.allaboutcookies.org/.

7. SPECIAL CATEGORIES OF DATA

We do not collect special categories of data such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related to sexual orientation.

Please do not provide us with special categories of data and contact us using the contact information below if you believe we may have such information. We reserve the right to immediately delete any information that we believe may contain special category data.

8. THIRD-PARTY LINKS

This Website may contain links to third-party websites or applications; however, we are not responsible for the data collected or used by such websites. Before clicking on any links, please review the terms and privacy policies of third-party websites and applications.

9. PERSONAL DATA RETENTION PERIODS

Personal data collected by the Company are stored in printed documents and in the Company’s information systems. The Company retains your personal data no longer than required by the purposes of data processing or as stipulated by legal acts if a longer retention period is specified.

Personal data are generally retained for as long as justified claims may arise from contractual relationships or as necessary to pursue and protect the Company’s legitimate interests. Data that are no longer necessary are destroyed.

If you wish to delete your account and terminate data storage, you may do so by submitting a request to the Company using the contact details below; however, please note that service provision may be terminated in such a case. Please be aware that even after receiving a request to delete your data, we may retain certain data where necessary for tax, legal compliance, and audit purposes.

The Company takes all possible measures to ensure that personal data are processed accurately, fairly, and lawfully, only for specified purposes, and in strict compliance with clear and transparent data protection requirements established by law.

10. YOUR RIGHTS

As a visitor of our Website, you have the right to:

• contact the Company to request information about the personal data processed by the Company, their source, and how they are processed;

• request correction of your personal data and/or suspension of processing actions (except storage) if you determine that the data are incorrect, incomplete, or inaccurate;

• request deletion of your personal data if they are processed unlawfully or unfairly, or if other legal grounds apply;

• object to the processing of your personal data when such data are processed or intended to be processed based on the Company’s or a third party’s legitimate interests;

• request not to be subject to automated decision-making, including profiling;

• receive your personal data in a structured, commonly used, and machine-readable format and transmit them to another data controller, or request direct transmission where technically feasible (right to data portability);

• refuse to provide personal data. In such cases, you waive any claims regarding the quality of the Company’s services, as the requested data may be necessary for proper service or product provision. The Company has the right to refuse service if it requires personal data.

For the exercise of your rights or complaints, you may contact the person responsible for personal data protection at the Company by email at info@diahome.eu. You may also contact the State Data Protection Inspectorate; however, we encourage you to contact the Company first, as we always seek to resolve issues together with the visitor.

When submitting a request, you must verify your identity by one of the following methods:

1. if submitted in person – provide an identity document or a certified copy;

2. if submitted by post or email – provide data identifying you in the Company’s records;

3. if submitted through a representative – provide a certified copy of an identity document and a document confirming representation (or a certified copy of a power of attorney).

The Company shall respond in writing (including electronic means) within 30 calendar days of receiving your request or provide reasons for refusal. This period may be extended by up to two additional months depending on the complexity and number of requests, and you will be informed of such extension within one month, including the reasons for delay.

11. PRIVACY POLICY UPDATES

This Policy may be amended due to changes in circumstances or legal requirements. Once updated, the new version will be published on the Website http://www.diahome.eu. In the event of material changes, we may contact you by email or other means.

12. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, please contact the Company:

info@diahome.eu
Panevėžio g. 31A-26, Vilnius
060194071